Who we help

We work with local governments that have small staffs and big responsibilities, starting with the water and wastewater utility districts that serve Tennessee communities.

Utility districts

Water and wastewater utility districts face two new sets of requirements in the same short window. The ADA Title II web rule requires their websites and documents to meet WCAG 2.1 Level AA by April 26, 2028. (ADA Title II is the part of the Americans with Disabilities Act that covers state and local governments. WCAG, the Web Content Accessibility Guidelines, is the technical standard the rule uses.) Meanwhile, EPA’s revised rule for the Consumer Confidence Report (CCR), the annual water quality report, applies to reports delivered starting in 2027.

A typical utility district website includes:

  • Online bill pay, often through an outside vendor
  • Forms to start or stop service and request leak adjustments
  • Outage and boil-water notices
  • Rate schedules, policies and board agendas and minutes, usually as PDFs
  • The Consumer Confidence Report

Many districts maintain their website with a small office staff alongside everything else they do. We work to fit that reality: clear priorities, plain explanations and work done for you rather than handed back as a to-do list.

Other special districts

Fire districts, library districts, housing authorities and emergency communications (911) districts share the same ADA deadline as utility districts: April 26, 2028. Their websites often include permit requests, event calendars, applications and public meeting notices, all covered by the rule.

Small towns and cities

Towns and cities serving fewer than 50,000 people have until April 26, 2028. Those serving 50,000 or more have an earlier deadline: April 26, 2027. We also work with counties. Town websites tend to hold a lot of documents, such as council agendas, ordinances, permits and court information, so the document inventory is usually where we start.

Where we work

We’re based in Franklin, Tennessee, and most of our work is with Tennessee districts and towns. We’re glad to meet with your staff and board in person. Because the ADA Title II rule is federal, we also work with public entities in other states. Some states add their own accessibility requirements, so we check those before we begin.